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This training is no longer being offered.
If you are interested in this training, please let us know by emailing us at [email protected].

March 8 2013
9:00AM - 12:00PM

161 South Beech Street, Manchester, NH 03103
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Advanced Skills in Culturally Competent Services

PLEASE NOTE: This training is no longer being offered. If you are interested this training, please contact us at [email protected].

The NH Coalition to End Homelessness will host a training on advanced skills in culturally competent services. This training will allow participants to practice skills fundamental to interact effectively with people of differing cultures. An information component will focus on concepts of identity development that relate to the understanding and use of specific skill sets necessary for culturally competent service provision. Participants will break-out into groups of supervisors and staff to focus on topics relevant to specific job responsibilities.

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  • Models of identity development concerning “white identity.”
  • Uses of identity development models in service provision.
  • Skills fundamental to cultural competency in organizational services delivery.
  • Verbal skills related to cultural values and behaviors that affect one’s ability to relate to clients.
  • Sensitivity skills in identifying and using social constructs that influence privilege and disadvantage.
  • Relationship management skills relevant to maintaining respectful and curious communications when interpersonal conflicts arise.
  • Identify ways of encouraging and supporting improvement of cultural competency practices in one’s work environment.
  • Identify ways to incorporate appropriate cultural competency goals in program and staff evaluation protocols.
  • Manage issues of staff support and program evaluation related to improving the work setting.

Who Should Attend

Supervisors and staff in the following fields:

  • Community services
  • Public healthcare
  • Social work
  • Mental healthcare
  • Housing services
  • Homeless services
  • Veteran services
  • Clinical services
  • Case management services
  • General practice therapy
  • Addiction therapy
  • Intake and outreach work
  • Child and family services
  • Home visiting services

This training is approved for 3 NASW continuing education credits (authorization number 2944) and 3 LADC continuing education credits.