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This training is no longer being offered.
If you are interested in this training, please let us know by emailing us at [email protected].

June 12, 2013
8:45AM - 4:00PM

161 South Beech Street, Manchester, NH 03103
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Best Practices for Safe and Effective Client Interaction

PLEASE NOTE: This training is no longer being offered. If you are interested this training, please contact us at [email protected].

On June 12, the NH Coalition to End Homelessness will host “Best Practices for Safe and Effective Client Interaction.” Participants of the training will learn best practices for creating a physically and emotionally safe environment for both clients and staff. Attendees will come away with specific tools and strategies about how they can provide quality services while maintaining both the provider’s and the client’s safety.

The training will help attendees to understand how to build healthy and trusting relationships with clients, as well as the importance of creating and maintaining a healthy self-care system for themselves. Attendees will additionally learn how to establish safety and manage crises when working with clients in both conventional and unconventional settings (e.g. in your office, in the client’s home, in a public setting, etc.). Finally, participants will learn about triggers, specifically regarding individuals or families that have experienced trauma, and strategies to mitigate crises.

Trainer (Read Bio): Kathleen Guarino, LMHC, National Center on Family Homelessness


  • Practices to create a physically and emotionally safe environment for clients and staff alike.
  • The basics of person-centered, trauma-informed, recovery-oriented care.
  • Ways to personally enhance self-awareness, self-care and work-life balance.

Who Should Attend

Staff and supervisors in the following fields:

  • Community services
  • Social work
  • Mental healthcare
  • Housing services
  • Homeless services
  • Veteran services
  • Child and family services
  • Public healthcare
  • Clinical services
  • Case management services
  • General practice therapy
  • Addiction therapy
  • Intake and outreach work
  • Home visiting services

This training is pending approval for 6 NASW continuing education credits and 6 LADC continuing education credits.

Trainer Bio

Kathleen Guarino, LMHC
Kathleen is Director of Training at The National Center on Family Homelessness, an affiliate of the American Institutes for Research, where she develops programs, resources, and training curricula to support organizations to implement trauma-informed practices. Kathleen trains on traumatic stress, vicarious trauma, and trauma-informed care, and provides individualized consultation to organizations across the country to support trauma-informed programming. Kathleen is a licensed mental health clinician with experience providing therapeutic services to children and families in residential and outpatient settings. Kathleen received her Master’s in Counseling Psychology from Boston College, and she holds a certificate in Traumatic Stress Studies from the Trauma Center in Brookline, MA.

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