This training is no longer being offered.
|June 12, 2013
8:45AM - 4:00PM
161 South Beech Street, Manchester, NH 03103
View Larger Map
Best Practices for Safe and Effective Client Interaction
PLEASE NOTE: This training is no longer being offered. If you are interested this training, please contact us at [email protected].
On June 12, the NH Coalition to End Homelessness will host “Best Practices for Safe and Effective Client Interaction.” Participants of the training will learn best practices for creating a physically and emotionally safe environment for both clients and staff. Attendees will come away with specific tools and strategies about how they can provide quality services while maintaining both the provider’s and the client’s safety.
The training will help attendees to understand how to build healthy and trusting relationships with clients, as well as the importance of creating and maintaining a healthy self-care system for themselves. Attendees will additionally learn how to establish safety and manage crises when working with clients in both conventional and unconventional settings (e.g. in your office, in the client’s home, in a public setting, etc.). Finally, participants will learn about triggers, specifically regarding individuals or families that have experienced trauma, and strategies to mitigate crises.
- Practices to create a physically and emotionally safe environment for clients and staff alike.
- The basics of person-centered, trauma-informed, recovery-oriented care.
- Ways to personally enhance self-awareness, self-care and work-life balance.
Who Should Attend
Staff and supervisors in the following fields:
This training is pending approval for 6 NASW continuing education credits and 6 LADC continuing education credits.
Kathleen Guarino, LMHC
Kathleen is Director of Training at The National Center on Family Homelessness, an affiliate of the American Institutes for Research, where she develops programs, resources, and training curricula to support organizations to implement trauma-informed practices. Kathleen trains on traumatic stress, vicarious trauma, and trauma-informed care, and provides individualized consultation to organizations across the country to support trauma-informed programming. Kathleen is a licensed mental health clinician with experience providing therapeutic services to children and families in residential and outpatient settings. Kathleen received her Master’s in Counseling Psychology from Boston College, and she holds a certificate in Traumatic Stress Studies from the Trauma Center in Brookline, MA.